CRM CERTIFICATION(C_TCRM20_70)

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The “SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP2” certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended – although not mandatory – prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.

Syllabus

SAP CRM master data SAP CRM basic functions SAP CRM interaction channels SAP CRM technology and integration SAP CRM business scenarios CRM user interface SAP CRM transactional processing CRM Middleware

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